Terms and conditions

Last updated: 26 September 2026

These terms apply when you use the LAYAN store or place an order with us, online or by phone. Please read them together with our Returns and exchanges page and our Privacy policy.

About us

The LAYAN store is operated by [Legal entity name], registered at [Registered address] ("LAYAN", "we", "us"). "You" means the person using the store or placing an order.

Accepting these terms

By using the store or placing an order, you agree to these terms. If you don't agree, please don't use the store. To place an order you must be at least 18, or have the permission of a parent or guardian.

Your account

• You need an account (email and password) to order online. You can shop before verifying your email, but a verified email makes sure you receive your order updates.
• Please give accurate details, keep your password private, and tell us straight away if you think someone else has used your account. You're responsible for orders placed from it.
• One email address can hold one account.
• We may suspend or close an account, or decline orders, in cases of fraud, misuse, a breach of these terms, or repeated refusal of deliveries without a reason.
• You can delete your account at any time from your account page. Our Privacy policy explains what happens to your data.

Our pieces

We describe and photograph every piece as accurately as we can. Colors can look slightly different depending on your screen, and measurements are approximate: please check the size guide on each product page. Many pieces are made in limited quantities, so availability is only guaranteed once your order is confirmed.

Orders

• Placing an order is an offer to buy. We then call or message you to confirm the details, and the agreement between us is formed when we confirm your order.
• If we can't reach you to confirm within 24 hours, the order is cancelled automatically and the pieces are released.
• While confirming, and only with your agreement, we can change sizes, quantities, pieces or the delivery address. Pieces already in your order keep their price; pieces you add are charged at the current price.
• We may decline or cancel an order, for example if a piece is no longer available, a price was shown in error, the address is outside our delivery areas, or we suspect fraud. If this happens we'll tell you; as you pay on delivery, there is nothing to refund.
• We may limit the quantity per order, and the number of open orders per phone number.

Prices and currency

• Our prices are set in US dollars (USD). Any applicable tax and the delivery fee are shown at checkout before you place your order.
• You can also choose to see prices in Syrian pounds (SYP). These are converted at an exchange rate we set, which can change from day to day.
• Your order records the currency you chose and that day's exchange rate. The total shown at checkout and in your confirmation is the amount you pay, even if the rate changes before delivery.
• If a price is clearly wrong, we'll contact you before confirming the order, and you can choose to continue at the correct price or cancel.
• Coupons are subject to the conditions shown with them, can't be exchanged for cash, and are released if the order is cancelled.

Payment: cash on delivery

• We accept cash on delivery only. You pay the full amount in cash to our delivery team when your order arrives, in the currency of your order.
• You can check your pieces before paying. Please have the amount ready, as our team may not always carry change.
• An invoice is included with your order.

Delivery

• We deliver with our own team, not a courier company. Our delivery areas, fees and estimated times are listed on the Delivery page. Some areas offer free delivery above a certain order value.
• Your address must be in an area we serve. Delivery times are estimates, not guarantees.
• Please make sure someone can receive the order. We make up to three delivery attempts; after the third unsuccessful attempt, the order is cancelled.
• The pieces become yours, and your responsibility, once you've accepted them and paid.

Cancelling an order

• You can cancel your order from your account, free of charge, while it's awaiting confirmation or confirmed.
• Once it's packed, contact us: we can still cancel it before it leaves for delivery. Once it's on its way, you can refuse it at the door.

Returns and exchanges

You can return or exchange pieces within 7 days of delivery, under the conditions on our Returns and exchanges page. You can also inspect your order at the door and accept only the pieces you want. Nothing in these terms affects any rights you have by law for pieces that are faulty or not as described.

Intellectual property

The LAYAN name and logo, and all photos, designs, text and other content on the store, belong to us or to those who license them to us. You may view and share them for personal, non-commercial use. You may not copy, reproduce or reuse them for any other purpose without our written permission.

Acceptable use

When using the store, please don't:

• give false details, or place orders you don't intend to accept
• try to access accounts, data or systems that aren't yours, or disrupt the store
• copy the store's content in bulk or use automated tools to scrape it
• buy pieces for commercial resale without our agreement

Our responsibility to you

• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.
• We're not responsible for losses that weren't foreseeable, for business losses (the store is for personal use), or for delays or failures caused by events beyond our reasonable control, such as severe weather, road closures, security situations, or power and network outages.
• Where the law allows, our total liability for an order is limited to the amount you paid for it.
• Nothing in these terms limits liability that can't be limited by law.

Governing law and disputes

These terms are governed by the laws of [Governing-law country]. If something goes wrong, please contact us first, and we'll do our best to resolve it quickly. If we can't, disputes will be handled by the courts of [Courts: city, country]. This doesn't take away any mandatory consumer protections of the country you live in.

Changes to these terms

We may update these terms from time to time. We'll change the date at the top, and the version in force when you place an order applies to that order.

Contact us

[Legal entity name], [Registered address]. Email: [Contact email]. You can also reach us through the Contact us page.