Returns and exchanges

Last updated: 26 September 2026

We want you to love every piece. If something isn't right, you can return it or exchange it within 7 days of delivery. This page explains how.

At a glance

• Request a return within 7 days of delivery, from the order page in your account.
• Pieces must be unworn, unwashed and unaltered, with their tags and original packaging.
• Our own delivery team collects the pieces from you.
• Refunds are paid in cash, in the currency you paid in, once we've received and checked the pieces.
• Exchanges for another size or color are delivered free of charge.

Your return window

You can request a return for any piece from a delivered order within 7 days of the day it was delivered to you. You can return the whole order or only some pieces, including part of a quantity (for example, one of two identical pieces).

After 7 days, the return option closes on your order page. If a piece arrives damaged or isn't what you ordered, please tell us as soon as you can (see "Damaged, faulty or wrong pieces" below).

Pieces we can't take back

So that every customer receives pieces in new condition, and for hygiene reasons, we can't accept returns of:

• earrings and other pierced jewelry
• lingerie, swimwear and bodysuits, if their hygiene liner or seal has been removed
• pieces marked "final sale" on the product page
• pieces shortened, altered or made to measure at your request
• pieces that have been worn, washed, perfumed, stained or damaged after delivery

This doesn't limit your rights if a piece is damaged, faulty or wrong when it reaches you.

Condition of returned pieces

Please return each piece:

• unworn, unwashed and unaltered
• with all original tags still attached
• in its original packaging, with anything it came with (belts, scarves, dust bags)
• free of perfume, makeup, deodorant and pet hair

When trying pieces on, please wear them over your underwear, away from makeup and perfume.

How to request a return

Sign in, open My orders, choose the delivered order and select "Request a return". Choose the pieces and quantities, tell us the reason, and pick a cash refund or an exchange.

We review each request and email you once it's approved or, if it doesn't meet this policy, to explain why. You can follow its progress under Returns in your account.

If you ordered by phone and don't have an account, contact us and we'll record the request for you.

Collection

Once your request is approved, we'll contact you to arrange a time for our delivery team to collect the pieces from your address. Please have them packed and ready. Collection is free of charge.

Inspection

When the pieces reach us, our team checks them against this policy. If a piece doesn't meet the conditions above, we'll explain why and arrange to send it back to you. Refunds and exchanges cover only the pieces we receive.

Refunds

Orders are paid in cash on delivery, so refunds are paid in cash too.

• What you get back: the price you paid for the returned pieces, after any discount or coupon, plus the tax you paid on them.
• Delivery fee: the original delivery fee isn't refunded.
• Currency: the refund is in the currency you paid in, at the exchange rate recorded on your order, so you get back what you paid for those pieces.
• How and when: once the pieces pass inspection, we contact you to hand over the cash, usually through our delivery team, normally within a few working days.

We email you when the refund is recorded, and it shows on your order page.

Exchanges

You can exchange a piece for another size or color of the same piece, subject to availability. We deliver the new piece free of charge.

• If the new piece costs the same, there's nothing to pay.
• If it costs more, you pay the difference in cash when it's delivered.
• If it costs less, we refund the difference in cash.

If the size or color you chose has sold out by the time your return reaches us, we'll offer you another option or a cash refund. If you'd like a different piece altogether, choose a refund and place a new order.

Damaged, faulty or wrong pieces

You can check your pieces at the door before you pay. If a piece is damaged, faulty or not what you ordered, the simplest option is to decline it there and then: you pay only for the pieces you keep.

If you notice a problem after delivery, request a return within 7 days, choose "Quality issue" or "Not as described", and add a short note. You're welcome to send us photos through our contact channels. We'll collect the piece and offer a replacement, an exchange or a cash refund.

Refusing a delivery

Because you pay on delivery, you can inspect your order and accept all, some or none of the pieces.

• If you accept some pieces, you pay only for those, plus the delivery fee.
• If you refuse the whole order, you normally pay nothing, including the delivery fee.
• Refused pieces go back with our team, so you don't need to request a return for them.

Our team makes up to three delivery attempts. If we can't reach you after the third, the order is cancelled. Repeatedly refusing orders without a reason may lead us to ask for extra confirmation, or to decline future orders.

Questions

If anything is unclear, contact us through the Contact us page and we'll gladly help.